Support

If you need a hand, our support team is ready to help. Use live chat for the quickest response, email support@livefreeandplay.com for detailed questions, or call our phone line for direct assistance. Our staff know The Brook Casino inside and out — from account setup and bonus queries to deposits, withdrawals, and gameplay issues — and they’ll walk you through the steps calmly and clearly.

What each contact option typically looks like

Live chat: connect in seconds and get a real person to guide you through most issues right away. Phone support: expect a quick pick-up and a short wait for more complex questions that are easier to handle by voice. Email: best for attaching documents or screenshots; typical replies arrive within 12–24 hours, and we’ll follow up if we need more details. For complex cases, our team will escalate and keep you updated until the issue is resolved.

Fast answers — FAQs and Help Center

Before contacting support, check the Help Center for quick, self-service answers on common topics like account verification, bonus terms, deposit and withdrawal steps, and responsible gambling tools. The Help Center is searchable, organized by topic, and updated regularly so you can find answers without waiting. If you still need help, our agents will point you to the exact FAQ or walk you through the next steps.

Support for payments, bonuses, and account issues

We handle transactions in USD and support major card payments like MasterCard and Visa. If you have a question about a deposit, a payout, or a welcome bonus (for example, “Up to $100 + 100 Free Spins”), our team can verify your account, review your activity, and explain any bonus terms or wagering requirements. We’ll also advise on documentation needed for verification to keep things moving smoothly.

Friendly, knowledgeable help — and clear timelines

We train our agents to be helpful, patient, and solution-focused. You’ll get straightforward answers, clear next steps, and a ticket reference so you can track progress. While many issues are resolved during your first contact, we aim to resolve escalated problems as quickly as possible — usually within 48–72 hours — and we’ll keep you informed every step of the way.

Responsible play and account controls

If you want to set deposit limits, take a time-out, or self-exclude, our support team will help you enable those tools immediately and explain how they work. We encourage balanced play and are committed to providing resources and referrals if you need extra support.

We’re here to make your experience clear, fair, and enjoyable — reach out anytime and we’ll get you sorted.